Shipping Information
At ZANNI, we carefully prepare every order and work with trusted shipping partners to deliver your purchase safely and securely. Please review the information below before placing your order.
Important Shipping Notice
Orders may require additional processing time before shipment. Once your order has been handed to the carrier, delivery times depend on the destination and the shipping carrier.
Shipping & Delivery Times
Standard delivery typically takes approximately 10–35 business days after the order has been shipped.
Please note that delivery times may vary depending on:
- Destination and local delivery conditions
- Carrier processing times
- Customs processing, when applicable
- Weather or unexpected transportation delays
- Peak shopping periods and holidays
Delivery estimates are not guaranteed and may occasionally take longer.
Order Processing
Orders are carefully prepared and processed before being handed to the shipping carrier. Processing generally takes approximately 5 business days.
During peak periods, processing may take additional time. You will receive an email with tracking information once your order has been shipped.
Customs & Import Delays
International orders may be subject to customs inspections, import procedures, duties, or taxes depending on the destination.
Customs processing times are outside of ZANNI's control and may occasionally cause additional delivery delays.
Shipping Rates
We currently offer standard shipping on eligible orders. Available shipping options and rates are displayed at checkout.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Please allow some time for the tracking number to become active after it has been issued by the carrier.
Track Your OrderDelayed or Missing Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If there has been no tracking movement for an extended period or your package appears to be lost, please contact our support team.
We will be happy to review the shipment and assist you.
Re-Shipment Policy
If a package needs to be resent because it was lost during transit or returned to the carrier, ZANNI may review the shipment and determine the appropriate solution.
- Carrier confirms the package was lost
- Incorrect or incomplete delivery information
- Package returned to the shipping facility
- Carrier confirms an unsuccessful delivery attempt
- Other circumstances reviewed by our support team
Each situation is reviewed individually.
Lost or Stolen Packages
Once an order has been delivered according to the carrier's tracking information, ZANNI is not responsible for packages that are subsequently lost or stolen.
We recommend checking with household members, neighbors, building management, or the carrier before contacting us.
If you still cannot locate your package, please contact our support team.
Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
If an order has already shipped and the address provided is incorrect, additional shipping costs or delivery complications may occur.
Please contact us as soon as possible if you notice an error in your shipping information.
Our Commitment
At ZANNI, we are committed to providing a smooth and reliable shopping experience. We carefully monitor our shipments and remain available to assist you whenever you need us.
How Can We Help?
Have a question about your order or shipping? Our support team is here to help.
ZANNI Support
Need help with your order? We're happy to assist you.
- 📦 Order updates
- 🚚 Tracking questions
- ↩️ Returns & exchanges
- 👟 Sizing help
- ⚠️ Damaged or incorrect items