We’re here to help.
We want your experience with ZANNI to be simple, transparent, and worry-free. If something isn't quite right, our team is here to help and make the return or exchange process as easy as possible.
A simple, transparent policy.
We accept eligible returns and exchanges within 30 days of delivery. To make the process as easy as possible, please make sure your item meets the conditions below before contacting us.
Returns
We accept returns on eligible items within 30 days of delivery.
- Item must be unused
- Item must be in original condition
- Original packaging should be included
- Tags should remain attached when applicable
Items that show signs of wear, use, washing, or damage may not be eligible for return.
Exchanges
We are happy to assist with exchanges when available.
If you need a different size, color, or eligible replacement, please contact our support team as soon as possible.
Any applicable price difference will be reviewed individually.
Return Eligibility
Before sending an item back, please make sure it meets the conditions below.
- Item must be unused and unworn
- Item must be in its original condition
- All original tags must remain attached when applicable
- Original packaging should be included whenever possible
- Item must be safely packaged for return
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items may generally not be eligible for return:
- Items showing signs of wear
- Items damaged after delivery
- Items modified or altered
- Items returned without required components
- Final sale items when applicable
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so our team can provide instructions.
We recommend using a trackable shipping service.
Refunds
Once your returned item has been received and inspected, we will process your refund if the return is approved.
Approved refunds are generally issued to the original payment method.
Please allow your financial institution additional time to reflect the refund.
Quality Claims
If you receive an item with a suspected defect, damage, or incorrect item, please contact us as soon as possible.
Please include your order number and clear photographs of the item.
Our team will review your request and provide the next steps.
If you are located in the European Union, you may have certain legal rights regarding distance purchases, including a statutory withdrawal period where applicable.
Where applicable, customers may have the right to withdraw from a purchase within 14 days of receiving the order, subject to applicable legal exceptions.
To exercise a statutory withdrawal right, please contact ZANNI within the applicable period so that we can provide the appropriate return instructions.
Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.
How to Start a Return or Exchange
Please email team@zannioutlet.com with your order number, the item you would like to return or exchange, and the reason for your request.
Our support team will review your request and provide the next steps.
Important: Please do not send your item back before receiving return instructions from our team. Unauthorized returns may not be accepted.
Contact Us
Email our team with your order information and reason for the request.
Receive Authorization
Our team will review your request and provide return instructions.
Send It Back
Follow the return instructions and safely package your item.
Cancellations
We understand that plans can change. If you need to cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our return process.
We’re here to help.
If you have any questions about your return, exchange, or customer service request, our team is here to assist you.
team@zannioutlet.comOur Commitment
Your experience matters to us. We want every interaction with ZANNI to feel simple, transparent, and professional. If something isn't right, please reach out to our team and we will do our best to assist you.